The main objective of the exercise to issue the Citizen's Charter is to improve the quality of public services.
This is done by letting people know the mandate of the concerned Organisation, how one can get in touch with its officials, what to expect by way of services and how to seek a remedy if something goes wrong.
The Citizen's Charter does not by itself create new legal rights, but it surely helps in enforcing existing rights.
CITIZEN CHARTER (170 KB) PDF